Papa John's Pizza

The girl working on register had a rude and nasty attitude. We came in to order some food and she was deliberately ignoring my family and I for 5 minutes while continued to speak and laugh around with her friends who already ordered. We weren’t bothered since we aren’t in any hurry to get anywhere so we patiently waited. When the girl finally decides to acknowledge us and take our order, her mood completely shifted from all happy and giggly from speaking to her friends to immediate annoyance and bothered as if we were the biggest inconvenience to her. We got a large pizza and 16 buffalo wings. While making the order, they realized they were out of buffalo sauce, but instead of letting us know while we were waiting in the store, they just packed us plain unseasoned wings without informing us. And we didn’t even realized the wings were wrong until we gotten back to our hotel and my little brother has taken a bite out of a wing and complained the wing tasted like nothing. If we were given a heads up, at the store when they knew they were out of the buffalo sauce, we would’ve have just canceled the wings since don’t want any other substitutions. I called them to ask for a refund and it was the same girl who took our order picked up the phone. She had an attitude the whole time on the phone even though I was being patient and respectful since the very beginning. She gave me the “well what do you want me to do about it” tone and kept on putting me on hold. She kept on saying they don’t do refunds and said the best they can do is they can remake it with a different sauce which I have already expressed many times I do not want. In the end, she told me we can come back to get the refund for the wings if bring in all 16 of the wings and then hung up on me before I can asking her anymore questions. I was debating if I should since there was already a wing with a bite on it and we didn’t want bring that wing back in since it’s unsanitary. But we still decided to bring in the 15 other untouched wings to the store in hope they will still make an exception for the refund and also because after this whole entire awful interaction, I did not want to pay for almost $30 worth of wings that was messed up. As soon as I walk in to the store, the same lady that was giving me the hard time immediately walk to the back to get her manager and didn’t even bother saying anything to us. No apologies were expressed, but the manager was nice enough to give us the refund even after we told him we only brought back 15 wings. I didn’t find out until we left the store that my brother expressed the girl was shooting him daggers and nasty glares the whole time while I was speaking to the manager. Overall, very poor training and customer service on worker’s end. It was not worth all that trouble for a large pizza in the end.

Worst papa johns in all the land. Employees are among the most disrespectful, disgusting, and miserable people. Maybe if they knew what they were doing they wouldn’t be so disrespectful to everyone and get an order out on time. Plenty of other good local pizza places in oc, all better than this place.

Literally just got hung up on by the manager after our order was supposedly taken by door dashers. Tried to see if we could go get a remake order but she very rudely said no we are refunding you. I love papa johns, but this one needs a new manager because she is rude disrespectful and i tried to call back bc i was angry i was hung up on and she deliberately hung the phone up. Dont order here!